Support - No audio on an iOS device

No sound? Why is the word “muted” showing up on the main screen of the app? This means that your device is muted.

  • Other apps may have sound. Videos and music may have sound.
  • We do not override the mute switch (ring/silent) in our apps. Some developers do.
  • Choose your device category below to show how to toggle the mute switch (ring/silent), find the volume buttons, and access Control Center.

 

iPads with Home buttons

  1. With home button at bottom, check the mute switch (upper right side). Toggle so that orange is not showing.
  2. Below the mute switch are 2 volume buttons. Check to see if the volume is turned all the way down.

 

iPad (iOS 12 and up)

  1. Touch the battery/wifi at top-right corner. Swipe down to access Control Center. Check the volume level with the speaker icon.
  2. Check for silent mode icon. If you have customized Control Center to show the silent mode icon (bell icon), check to see if the bell icon has a slash through it. If yes, tap the bell icon to take it out of silent mode.

 

iPhone X and up

  1. The mute switch (ring/silent) is on the top left side. Toggle so that orange is not showing.
  2. Below the mute switch are 2 volume buttons. Check to see if the volume is turned all the way down or touch the battery/wifi at the top right corner and swipe down to access Control Center. Check the volume level with the speaker icon.

 

iPhone SE (2nd generation), iPhone 8 or earlier, or iPod touch

  1. The mute switch (ring/silent) is on the top left side. Toggle so that orange is not showing or to access Control Center swipe up from the bottom edge of screen.
  2. Below the mute switch (ring/silent) are 2 volume buttons. Check to see if the volume is turned all the way down.

 

Click the link below to see Apple's Support page on resolving audio issues on devices:

Apple Support for Audio Problems